Many individuals often wonder, "What are the types of workplace violence?" There are four primary types to be aware of.

Understanding these four recognised categories is essential for crafting effective preventive and management strategies to enhance workplace safety. Each type poses its own challenges that need to be addressed individually.

What Are the Types of Workplace Violence? A Closer Look at the Four

  • Criminal Intent

    • This type involves individuals who have no fundamental relationship with the business. Often seen in retail environments, it occurs during crimes such as burglary.

    • Example: A theft attempt at a petrol station leading to aggression towards workers.

  • Customer or Client Violence

    • Violence perpetrated by customers or clients against staff, frequently found in service industries like healthcare.

    • Example: A patient becoming irate in a hospital due to perceived delay in service.

  • Worker-on-Worker Violence

    • This arises between colleagues due to personal conflicts or stress, highlighting one of the four types we cover here.

    • Example: A dispute over job duties resulting in a physical confrontation.

  • Personal Relationship Violence

    • Violence stemming from domestic issues that infiltrate the workplace.

    • Example: An employee being threatened at work by a former partner.

Strategies to Prevent Workplace Violence

  • Establish Comprehensive Policies

    • Clearly state what constitutes workplace violence and how staff can report incidents.

    • Tip: Incorporate zero-tolerance clauses to underline their significance.

  • Implement Regular Training

    • Equip employees with the skills necessary for recognising and handling potentially volatile situations.

    • Example: Using role-play exercises to practice responses effectively.

  • Cultivate a Supportive Work Environment

    • Encourage open dialogue and respect among colleagues.

    • Tip: Engage in team-building exercises to foster better relationships.

  • Leverage Employee Assistance Programs

    • Provide counselling services for employees dealing with personal challenges.

    • Example: Offering confidential support for those affected by domestic violence.

Responding to Workplace Violence Incidents

  • Immediate Measures

    • Ensure employee safety and guide them to security promptly.

    • Tip: Maintain a clear evacuation or secure-in-place strategy.

  • After-Incident Protocols

    • Conduct thorough investigations and address any staff concerns diligently.

  • Principal Legal Obligations

    • Employers in the UK must ensure a safe working environment under health and safety legislation.

    • Include risk assessments and accurate record-keeping as part of the obligations.

  • Adherence Strategies

    • Remain current with legal updates and adapt policies accordingly.

    • Example: Regularly updating workplace guidelines to comply with new legislations.